Frequently Asked Questions
What is the Power Learner Passport Subscription?
The Power Learner Passport subscription allows every representative of your credit union to access webinars offered through eTrain without providing additional payment.
How do I know if my credit union is a Power Learner Passport subscriber?
There are two ways to determine if your credit union has a subscription. If you are trying to place an order for an eTrain product, and you are asked to provide payment, then your credit union is not a subscriber. You can also email email@example.com to discover if your credit union has a subscription. If you feel you are being asked to provide payment in error, please contact us immediately.
When is the Power Learner Passport Subscription renewal?
Your Power Learner Passport subscription is on a calendar renewal period. Subscriptions expire on December 31st of each year and begin on January 1 or when your subscription payment is received in full.
If my credit union purchases the subscription sometime within the calendar year, is it pro-rated?
Once your subscription is activated, you have immediate access to all eTrain programs for a full calendar year. You have the flexibility to download as many programs at once (including the entire library) or view them at your leisure throughout the 12-month period. Please note that once you order a program and have the viewing link, that link will still be active even after your subscription expires. Because your subscription is full-access—even after it ends—we do not offer any prorated pricing.
Can I pay via check, ACH, and/or credit card?
Purchases for individual programs and PLP Subscriptions must be made via credit card.
What credit cards do you accept as payment options?
We accept Visa, MasterCard and American Express credit cards.
Do I need an email address that includes my credit union domain in order to be recognized as a Power Learner Passport Subscribing credit union?
No, you can use any email address. Volunteers, Board Members, Supervisory Committee members and many other individuals who play an important role in your credit union may not have been assigned a credit union email address. Because of this, we designed our system to recognize your credit union as the subscriber to allow you to use any email address that is appropriate.
Can I register for a program on behalf of someone else?
It would be best to order the program yourself, and then forward it to someone else. If you try to register on behalf of someone else, you would need their unique password.
Can I share the email with the program link with my colleagues?
Absolutely. This is a terrific tool when your credit union needs multiple people to take the same training. Rather than place an individual order for each person, place one order. Once the person tries to access the program, they will be required to log in, or create a log in, before they will be given access to view a program. This allows us to track who has accessed training, how long they viewed it, and better provide you with usage reports.
Can I re-order a program I previously ordered if I lost the original email?
Of course you can! If you are a subscriber, you can order any programs as many times as you like without incurring additional fees. However, if you are a non-subscriber you will be asked to provide payment again. You can also find previous orders by visiting the My Account area in the navigation bar.
My Credit Union has branches in other states, can they utilize our Power Learner Passport subscription?
Absolutely. Your credit unions subscription applies to all of your branches, regardless of state.
I didn’t receive the email for my order?
No problem, simply email firstname.lastname@example.org with the program name, participant name and email address, and we will be happy to forward a copy to you.
How do I show proof that I participated in an eTrain webinar?
Nearly all eTrain webinars include a short quiz that you can take as proof of understanding and attending. You can find a link to the quiz on the fulfillment email you receive with the program link and handouts. Upon successfully completing the quiz with a score of 70% or higher, you will be provided with a certificate that you can print or download. We encourage you to enter both your name and your credit unions name using proper punctuation as that is the information that appears on your certificate.